Our Fair and Transparent Refund Policy

Refund Policy

At Vamu & Associates, we strive to deliver the highest quality accounting, audit, and consultancy services. We value your trust and aim for complete client satisfaction. This Refund Policy outlines the terms under which refunds may be granted.

​

1. Services Covered

Our refund policy applies to professional services purchased directly from Vamu & Associates, including audits, tax services, bookkeeping, consultancy, and related engagements.

​

2. Non-Refundable Services

Due to the nature of our work, certain services are non-refundable, such as:

• Services that have been fully completed as per the agreed scope.

• Government fees, statutory payments, or third-party charges made on your behalf.

• Customized or advisory work where significant time and resources have been invested.

​

3. Eligible Refunds

Refunds may be considered under the following conditions:

• The service was not initiated within the agreed timeline due to our delay.

• The service provided was incomplete and cannot be reasonably completed.

• There was a clear error or failure on our part in delivering the agreed work.

​

4. Requesting a Refund

To request a refund:

• Contact us  within 7 days of service delivery.

• Provide your invoice number, service details, and a clear explanation of the issue.

• Refund requests will be reviewed within 10 business days of submission.

​

5. Mode of Refund

Approved refunds will be processed using the original payment method within 7-14 business days.

​

6. Policy Updates

Vamu & Associates reserves the right to amend this Refund Policy at any time. Updated versions will be posted on our website with a revised effective date.